Terms & Conditions

Home / Terms & Conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

Payment Policy

Packages are non-refundable. All packages must be paid in full on or before the date of the initial assessment appointment. This is to maximize the client outcomes from treatment, engage in mutual commitment and reserve clinic space for prioritized clients.

Packages that consist of 3 appointments or less must be used within 3 months of purchase. Packages that consist of 3-7 appointments must be used within 6 months of purchase. This ensures continuity of service and the best possible results. It allows best-practice guidelines, improves client outcomes and continuity of care should other health care providers be a part of the circle of care.

Prices are subject to change without notice.

Cancellation Policy

We understand that our clients have busy lives and have time constraints. We also understand that as parents with young children, illness can strike within minutes! If you need to cancel or reschedule an appointment and communicate that with us, we will not charge a cancellation or missed appointment fee. However, if no communication attempt has been received prior to the appointment time, and an appointment is missed, this appointment will be deducted towards the purchased package allotment. We understand aim to be as compassionate and understanding as possible to your needs. Please contact us at info@simplyvibrantnutrition.com or 647-202-3633 as early as possible when needing to cancel or change an appointment.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.simplyvibrantnutrition.com.

Personal Information We Collect

As registered health professionals, all patient information related to this service is protected under the PHIPA Privacy Health Information Protection Act of Ontario of 2004. Records are kept in a password and encrypted format according to CDO. Information with other health professionals can only be shared with expressed written consent from the client. It is illegal for any health information to be shared with other clients, third parties or other members within a family who have not been involved in the initial assessment and care plan.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here.  We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here.  You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@simplyvibrantnutrition.com or by mail at 321 Carlaw Ave Unit 212, Toronto, Ontario, M4M 2S1, Canada